| PROBLEM | PROBABLE CAUSE | SOLUTIONS |
Cloudy Water | - Dirty filter
- Excessive oils or organic matter
- Improper sanitization
- Suspended particles or organic matter
- Overused or old water
| - Clean or replace filter
- Shock the spa with a sanitizer
- Add sanitizer
- Adjust the pH and/or the alkalinity
- Run the jet pump(s) and clean the filter
| Water Odor | - Excessive organics in the water
- Improper sanitization
- Low pH
| - Shock the spa with sanitizer
- Add sanitizer
- Adjust the pH to the recommended range
| Chlorine Odor | - Chloramine level is too high
- Low pH
| - Shock the spa with sanitizer
- Adjust pH to recommended range
| Musty Odor | | - Shock the spa with sanitizer
- If the problem is visible or persistent then drain, clean and refill the spa
| Organic Buildup
Scum
Ring Around the Spa | - Build up of oils and dirt
| - Wipe off the scum with a clean rag
- If the build up is severe, drain the spa and use a spa surface and tile cleaner to remove and then refill the spa
| Algae Growth | | - Shock the spa with sanitizer and adjust the pH
- Shock the spa with sanitizer and maintain the sanitizer level
| Eye Irritation | - Low pH
- Low sanitizer level
| - Adjust the pH
- Shock the spa with sanitizer and maintain the sanitizer level
| Skin Irritation
Rash | - Unsanitary water
- Free Chlorine level above 5 parts per million (ppm)
| - Shock the spa with sanitizer and maintain the sanitizer level
- Allow the free chlorine level to drop below 5 parts per million (ppm)
| Stains | - Total alkalinity and/or pH is too low
- High iron or copper in the source water
| - Adjust the total alkalinity and/or the pH
- Use a metal deposit inhibitor
| Scale | - High calcium content in the water
- Total alkalinity and pH are too high
| - Adjust the total alkalinity and pH
- If the scale requires removal, drain the spa, scrub off the scale, refill the spa and balance the water
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